•Security Clearance: Top Secret
•Veteran’s Preference: YES
•Country of Citizenship: United States of America
•US Passport: YES
CERTIFICATIONS
Microsoft Certified Professional (MCP)
Cisco Certified Network Associate (CCNA)
Systems Security Certified Practitioner (SSCP)
CompTIA Security +
EDUCATION
University of Maryland, University College February 2010
Bachelor of Science Degree: Information Systems Management
Certificate of Information Assurance
Certificate of Information Management
WORK EXPERIENCE
CSC
Nov 2014 – Present
Network Engineer
DISA Headquarters Fort Meade
Monitor availability and reliability of LAN/WAN circuits on DISA enterprise network using NetIQ, SolarWinds, and HP SiteScope. Notify management and alert site administrators of issues relating to routers, circuits, DHCP, Nexus server farms, intrusion detection devices, and Domain Controllers. Identify and troubleshoot potential problems with logical disk space / Hyper-V cluster storage disk space, firewalls, and server availability. Configure and install wired and wireless networks hardware including Cisco.
Analyze and report network outages including corrective actions for management regarding classified and non-classified enterprise network. Utilize Cisco ASDM and Orion SolarWinds to monitor and track the numbers of sessions, cluster loads, and dynamic Access Control Lists (ACLs) for Virtual Private Network (VPN) concentrator.
Accomplishments:
•Completed all required procedures for reporting and completing trouble tickets; resulted in meeting the Service Level Agreement (SLA) at 90% mark.
•Approved by team lead to assist and provide coverage for all after-hour teams.
•Successfully identify, resolve, and report critical systems issues before they become enterprise wide outage – reduced service desk calls and ticket volume by 25%.
DMI (Digital Management, inc)
Aug 2013 – Nov 2014
Systems Administrator
DEPARTMENT OF STATE
Provide operational support for assigned areas of network / servers include but not limited to network configuration, server’s management, and account maintenance. Coordinate with network engineers to configure local port security for Cisco Catalyst 3560, 3550, and 2960 series switches including disable port security, move MAC addresses on existing VLANs, and reserve IP addresses in DHCP servers. Administer users’ sessions, data, and accounts on classified Citrix server farms.
Work with IA team and higher graded IT Specialist on network security within a multi-level security environments. Provide services to end users include enterprise workstations imaging using Symantec Ghost, profiles restoration, and network data recovery.
Accomplishments:
•Reduced trouble tickets count in Remedy ticketing system by more than 50% -- lauded by higher management.
•Created standard troubleshooting guidelines for classified (thin client) workstations; increased productivity by 20% as a direct result.
•Nominated for best team award by management on progress, performance, and team work.
P3S Corporation
Oct 2012 – July 2013
Network Systems Support Technician
ANDREWS AIR FORCE BASE
Perform maintenance / troubleshoot on assigned network systems and provide validation for programs that are running on Department of Defense medical domain. Test network bandwidth for performance and stability with Wireshark monitoring tool. Maintain network availability on Cisco switches and routers. Configure and setup Virtual Private Network (VPN) on users’ laptops. Install network cabling such as CAT5e, CAT6, Fiber, Fiber Termination, and Panduit.
Communicate with users to coordinate hardware upgrade, schedule systems maintenance, and service availability. Patch servers with approved security hot fixes and ensure results are documented. Assist network engineers with configure Cisco IOS for IPv6, BGP, OSPF, EIGRP protocol using established guideline and procedures.
Accomplishments:
•Promoted by Chief Network Infrastructure team to provide services for network equipment and server maintenance.
•Chosen by Project Manager to implement key projects such as wireless services installation, equipment upgrade, and software testing.
•Awarded with certificate of recognition by department deputy and management.
STS Specialized Technical Services
July 2011 – September 2012
WALTERREED NATIONAL MILITARY MEDICAL CENTER
P.A.C.S (Picture Archive and Communication Systems) Administrator
Conduct systems analysis by collecting data for assigned segments of automated programs and processes such as the numbers of users, peak time, and reported issues. Collaborate with software deployment team to identify potential problems with medical software such as ALHTA, CHCS, and PACS by suggest needed improvements and what can be changed for future applications upgrade. Administer VLAN (Virtual Local Area Network) for radiology network. Obtain and transfer medical images from all military hospital in the world via Impax information systems for analysis by physicians.
Manage users’ account in Active Directory. Create new domain accounts according to existing policies and procedures. Modify security permissions by allowing users access to requested medical network resources. Prepare workstations, laptops, and printers with proper software configuration before deployment. Support the BRAC (Base Realignment and Closure) and DRMO (Defense Reutilization and Marketing Office) initiative.
Accomplishments:
•Promoted to PACS (Picture Archive and Communication Systems) administrator for Radiology Department.
•Assisted Equipment Manager with processing Information Technology equipment in support of the BRAC (Base Realignment and Closure) project – resulted in 30% faster deployment time.
•Improved customer service processes by listed requests into different catego...
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