Summary of Qualifications
Detail-oriented health care professional capable of handling challenges presented by a fast paced, high volume business setting. Exceptional interpersonal and communication skills with extensive background in the following areas:
Account Management Employee Training New Business Development
Client Satisfaction Proposal Preparation Benefits Interpretation
Medical Terminology Data Analysis Microsoft Office
Claims Research and Processing Prospect Presentations Medical Scheduling
• Proven ability to cultivate productive relationships with key decision makers both internally and externally department heads
• Management of projects to achieve corporate and contractual goals.
• Excellent qualifications in healthcare administration, proposal preparation, client services, and account management
Professional Experience
WellSpan Health – York PA 01/2017-Present
Epic Credential Trainer-Resolute Professional Billing
Responsible for proper training of staff on the electronic medical record. Teaching a classroom size of 18 or more end users. Assistance in helping the principal trainer in enhancement and updates of learning materials to improve lessons. Support staff in the fields if there are any issues with training or system navigation.
• Facilitating learning of new system
• Training employees 18 or more
• Preparing materials with updates and presenting
• Offsite support for functionality of system
Harbor Health Care System, Hospice Care- Austin TX 6/2016-10/2016
Office Coordinator
Responsible for day to day management of 18 FTE’s other duties included interviewing and hiring new employees, performance evaluations, training and necessary HR paperwork. Responsible for patient schedules. Responsible for billing following Medicare and Medicaid guidelines for reimbursement Establishing policies and procedures for ensuring management goals are met. Creating office communications including presentations, and employee instruction sheets. Providing training schedules to new and existing employees. Participation in various onsite trainings to stay abreast of industry changes. Updated and help to get new business contracts with different nursing facilities.
• Managing 18 FTE’s
• Responsible for monthly report tracking and billing for Medicare and Medicaid
• Reviewing complex contracts for new potential facilities
• Developing training materials and orientations schedules for new employees
Baylor Scott and White Health- Temple, TX 11/2012-6/2016
Administrative Assistant
Responsible for supervising department with the directive from the department head. Prepared extensive reports with excel for the department budget. Reconciled billing errors from Medicare, Medicaid, and private insurance payers, help to decrease billing errors by 15%. Resolving escalated patient concerns. Increased the patient satisfaction scores by 85% with implementation of new department employee incentives. Prepared and scheduled specialty clinic classes. Providing excellent customer service to clinic patients and family. Collaborated with other departments to schedule patient appointments that was convent for them, Answered emails and phone correspondence within 24hrs of reception. Maintaining various excel spreadsheets and databases to track budgets and physician CME time.
• Manager Trainee
• Reconciled billing claims and denials for private insurance / Medicare/ Medicaid
• Processing authorizations for special services and appointments
• Coordinated specialty clinic appointments and classes
Patient Service Specialist 11/2012-1/2014
Scheduled patient appointments with providers. Help increased the number of attended appointments for the department. Help implement an authorization team to verify patient insurance coverage before appointments. Set up meeting for potential physicians for the department. Train new employees that came on board in the department. Complete research and data analysis to help lower the cost of equipment that was not being used.
• Physician Recruitment
• Staff Training
• Insurance verification and authorization
• Scheduled patient appointments
AMERICU CREDIT UNION- WATERTOWN, NY
Teller/ Member Service Representative 8/2010-2/2012
Analyze products and services that would best fit the member’s needs. Help with keeping track of branch deposits and withdrawals. Help with members concerns of fraud and credit card issues. Processed loan applications and open new potential accounts. Preformed withdrawals cash advances and loan payments. Went to training to help increase the sales for the branch.
• Properly open and close members accounts.
• Handle members inquires in person, phone, and via e-mail
• Answer general questions and /or provide general information to current and potential me...
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