PROFESSIONAL SUMMARY
Healthcare administrative professional bilingual in Spanish with ability to multi-task and handle challenging priorities. Recognized strengths in account maintenance, problem-solving, staff support and planning to ensure streamlined office practices. Recent completion of Bachelor of Healthcare Management has provided additional knowledge and experience in the health services.
Healthcare Administration Skills
• Ability to handle software such as Microsoft Office and the use of EMR/ EMR operating systems to ensure compliance and management of confidential information.
• Strong work ethic with the aptitude to get job done and staying positive when overwhelmed.
• Allocating time for specific tasks while adapting to changing circumstances.
Management and Leadership Skills
• Problem solving skills to ensure customer issues are resolved.
• Prioritizing with action plans for operational and service improvement.
• Valuing and supporting others to work effectively within an organization.
Customer Service Skills
• High level of analytical and multi-tasking skills to provide service in an open and timely manner.
• Effectively resolve issues with a positive outcome to establish performance standards.
• Advocating for patients with insures while assisting with their questions and problems.
EDUCATION
Bachelor of Healthcare Management 2016
American InterContinental University Schaumburg, IL
• Specialization in Health Services Administration Management
• Relevant Courses: Health/Public Policy, Ethical and Legal Issues in Healthcare, Advanced Healthcare Management, Leadership in Healthcare Organizations, Microeconomics
EXPERIENCE
Vitas Healthcare 2017 – Present
Volunteer - Administrative Assistant Maitland, FL
• Reviewed patient records while observing HIPAA policy, to format excel spreadsheet for monthly bereavement reports.
• Logged payroll data to report the volunteer’s hours and mileage.
• Assisted in office support by filing, preparing mailings, computer input and making phone calls for the Volunteer department.
• Designed and implemented two reports using Microsoft Excel to analyze important company data and compiled into monthly reports.
Mid Florida Cancer Centers 2014-2014
Office Manager Orange City, FL
• Verified medical staff to ensure legitimacy and experience through maintenance and accuracy of electronic employee credentialing files.
• Assisted with the on boarding process of Medical and Physician Assistant by processing credentialing applications in accordance with accreditation standards.
• Handled patient care data entry and maintained patient charts.
• Managed and supplied office via purchase requests to maintain consistent inventory.
• Facilitated office personnel with computer and phone issues by creating IT support tickets.
• Responsible for payment of invoices and disbursement of checks, as well as daily deposit close summary for three offices.
• Served as a liaison between outside pharmaceuticals and administrator by scheduling appointmen...
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