Visiting Nurse Health System
June 2014 - current
Branch Coordinator
Scheduling Analyst
Logistics Coordinator
Customer Support Specialist/Call Center Agent
• Administering calls from Home Health & Hospice patients, caregivers, Insurance Companies, Hospitals , Outpatient Facilities, Doctor’s offices, DME companies , Lab Agencies and Wound Clinics
• Analysis of patient charts, reading notes, handling calls and dispatching calls to departments based on nature of call
• Analysis of patient orders to determine are they current from doctor
(Nursing, Speech, Occupational, Physical, Home Health Aid and Social Workers)
• Handling logistics of communication between field clinician and patient regarding schedules
• Handling Complaint calls to ensure customer satisfaction
• Assigning nurses, therapists to patients based on analysis via skill match, maps and proximity to patient. Assigning a Primary Clinician to promote continuity of care of the patient
• Adjusting schedules to ensure fair level of productivity in visits for week. Adjusting productivity levels upon scheduling team request to accommodate patients and clinicians schedule for that particular day
• Tracking patients – Calling patients for new Starts of Care. Maintaining reports of patients who are hospitalized. Calling hospitals – verifying patient admission or observation - requesting transfer/oasis hospital admissions to be performed by clinician, communicating to Transition Liaisons at hospitals to receive Resumption of Care orders.
Calling patients to confirm home health patient has returned home after hospitalization
• Generating orders for New Starts of Care patients and Resumption of Care patients
• Generating reports for director for Daily Episodic Patients and for patients who have not been seen in 14 days
Alpha Office Products
January 2012 – June 2014
Business Development Account Executive (contract) – See Skills from CWC – Below
Copy Atlanta – A CWC Company
January 1997 – July 2011
Business Development Account Executive
• Achieved #1 top sales performer in 2010 in division of office products, printing, and furniture (sales figures available)
• Grew customer base to achieve 40% increase in total sales for company in very competitive market environment
• Prospected, Developed and managed approximately 75 accounts of office products, printing, and furniture with average yearly sales of $700,000- $1,000,000
• Increased business for the company by 20% through mentoring several business reps in techniques of cold calling, pricing, and prospecting of new business
• Proven abilit...
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