Education
Bachelor of Business Administration (B.B.A.) SUNY Delhi
Accounting: Information Systems Auditing May, 2014
Skills
Bilingual – English and Spanish
Strong leadership and problem-solving skills
Excellent communication and organizational skills
Able to confidently interact with people and take initiative while using sound judgment to make decisions
Experience
Fifth Third Bank
Lead Customer Service Representative | July 2017- August 2018
• Initiated conversations with customers to uncover their needs and refer them to the appropriate business partners to meet personal and financial center referral and sales goals
• Performed financial center opening and closing duties, provided large cash withdrawal, signed and approved large checks and other transaction, managed night deposits, supervised the teller line, balanced the vault, ordered cash and supplies, etc.
• Handled customer issues with professionalism. Monitored operations, delegated work, maintained up-to-date knowledge of policies, procedures, products & services
• Onboarding coach for new employees and trained new and current Customer Service Representatives
• Provided I9 verification of new employees
• Pulled reports to identify areas of opportunity. Made action plans to strengthen team’s weaknesses
Citizens Bank, N.A.
Universal Personal Banker | January 2017- June 2017
• Helped customers by meeting and uncovering their financial needs
• Delivered outstanding customer service, accurate and efficient teller transactions, great listening skills and ensured that every customer interaction was memorable and the best part of their day
• Opened new accounts, offered convenience services, met sales objectives, and resolved customer service issues
• Followed a structured approach to customer on-boarding, sourced new business, expanded existing relationships by asking for referrals and maximizing outbound calling
Wells Fargo Bank, N.A.
Customer Service & Sales Representative | July 2016- January 2017
• Provided prompt quality customer service along with support from bankers and store management
• ...
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