EDUCATION:
BARUCH COLLEGE, New York, NY Bachelor Degree, Expected 2020 Marketing Management
OWENS COMMUNITY COLLEGE, Toledo, OH Associate of Arts – Marketing, 2012 Business, Hospitality Management, and Marketing
PROFESSIONAL EXPERIENCE:
CEDAR POINT AMUSEMENT PARK, Sandusky, OH Guest Services Team Leader, 2018 Guest Services Intern, 2017 Trains, motivates, and directs Guest Services staff of 25+ employees and interns Provides world-class guest service to all guests and employees Interprets and analyzes guest and employees needs to various situations Problem solving and active listening, addressing and resolving guest concerns Providing operational (Services, attractions, promotions, policies) answers to all inquiries Assists in organizing and maintaining all training documents for associates in Guest Services Communicates park-wide with various departments for the focuses of guest satisfaction and safety Accurately and efficiently processes transactions through Micros centralized park POS system, Accesso online ticketing portal, and Cedar Fair’s Gate Central internal ticketing dashboard Created and retrieved guest resolution memos in Cedar Fair's Guest Management System Handled multiple cashering areas including, making change, authorizing credit cards, taking deposits, offering refunds when appropriate, and issuing receipts to customers Upsold admission ticket upgrades
BRONDES FORD AND LINCOLN, Maumee, OH Lincoln Concierge and Valet, 2015 - 2018 Increased monthly service satisfaction rates from 83% to 92%, offering and executing Lincoln client services Executed Lincoln and Ford email marketing campaigns (targeting, designing with templates, and sending) Acted as the Lincoln service appointment receptionist by scheduling all client appointments for Lincoln services and loaner rentals through in-bound calls Developed client relationships and catered services around client lifestyles Offered elite services including shuttling client vehicles, retrieving rental cars, and acted as the vehicle coordinator for a 50-mile radius Filled in as courtesy shuttle driver for Ford and Lincoln clients when necessary
MARKETSOURCE, NW Ohio and Central PA Hewlett-Packard Account Sales, 2012 - 2017 Led Best Buy Store 1429-Perrysburg, Ohio to achieve the Best Buy store with the highest Instant Ink attachment percentage (45%; out of 13 stores) in the Cleveland area for the 1st quarter of 2017 (Jan. 2017) as well as the highest attachment percentage (61%; out of 13 stores) for the week of August 19, 2017 Increased associate training involvement by 530% in Best Buy for the month of October 2016 (The highest percentage increase by a representative in the Cleveland district). Received the highest mystery shop evaluation score in the Marketsource U.S. North Central region (9.6 out of 10)-May 31, 2014 and also the only representative in the Cleveland district to receive a perfect score (10 out of 10) during a mystery shop on October 19, 2014 Represented Hewlett-Packard in several territories equaling more than 20 retail locations including Best Buy, Costco, Wal-Mart, Staples and Office Depot stores Drove product sales and revenue by showcasing printer demonstration tables personally designed to increase customer excitement and product awareness Hosted off-site and in-store training sessions--individually and in group settings--and events focused on educating store managers and associates
IMAGINATION STATION - TOLEDO’S SCIENCE CENTER, Toledo, OH Marketing Intern, 2015 Established a restaurant partnership program for the 2015 MythBusters exhibit Converted community outreach feedback surveys from paper to digital with SurveyMonkey web-based survey solutions, to prepare for the 2016 levy campaign Accountable for event execution and participation--crowd engagement, generating public enthusiasm for Imagination Station, promoting traveling exhibits and events, event photography, and fulfillment of membership enrollments Used WordPress for website development and writing basic content Contributed to Imagination Station's YouTube channel by discovering and attaching new tags for increased exposure
SPLASH BAY – HOLIDAY INN, Maumee, OH Front Desk Operations, 2013 – 2015 Effectively guided guests through the check in and out process including facilitating complex technical tasks such as room changes, inventory moves, and folio adjustments as necessary, and demonstrating a sense of urgency in responding to requests for assistance or inquiries Handled the assembly and distribution of various computer audit reports including revenue, expense and trial balance reports Collaborated with managers and staff members to help develop techniques for increasing employee motivation
HERSHEY ENTERTAINMENT AND RESORTS, Hershey, PA Group Sales Intern, 2013 Rebranded Hersheypark picnic referral program Participated in trade shows as a Hersheypark Brand Ambassador Collaborated other Hersheypark departments to meet guest...
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