Summary
Dynamic and results-oriented with strong leadership skills and work ethic. Ability to work independently and in a team environment. Proficient in Microsoft Office and SPR Certified.
Professional Experience
JPMorgan Chase Bank
2016 – Present
Personal Banker/Manager on Duty (MOD)
• Deliver an exceptional client experience by engaging customers and always being courteous and professional in a team environment and proactively collaborating with others to help customers
• Maintain long-lasting, meaningful relationships with clients, resolve client issues, carefully listen to and address their questions, engage them to understand their financial needs and provide thoughtful solutions
• Exhibit strong customer service skills, presenting products and services while proactively educating clients on utilizing available access channels
• Collaborate with partners in Chase Wealth Management, Business Banking and Home Lending to provide a seamless experience to clients
• Open new accounts and assist clients with their financial needs. Override large transactions
• Assist clients set up self-service options to access their accounts 24 hours a day/ 7 days a week
• Partner with branch team and Specialists to connect clients to experts who can help them with specialized financial needs and offer them the most appropriate products
• Operate within established risk parameters/tolerances, and meet internal/external risk and compliance obligations, including completion of required training
• Ability to learn products, services, and procedures quickly and accurately; deliver solutions that make One Chase products work together
• Strong desire and ability to influence, educate and connect customers to technology
• Professional, thorough and organized with strong follow-up skills, excellent interpersonal communication skills
Teller JPMorgan Chase Bank
2016 - 2017
• Assist customers with check cashing, deposits, transfers, withdrawals, payments and account inquiries
• Assist customers with cash advances, savings bond redemptions, cashier's checks, traveler's checks, and money orders
• Business referrals to bankers with respect to loans, credit cards, mortgages, and new accounts
• Balance the vault, cash drawers, ATMs, and TAUs
• Resolve customer issues and route customers to the correct area of the bank for assistance
• Meet and greet customers
Jill’s Cleanse
2015 – 2016
Customer Service Representative
• Assisted with customer service inquiries such as the status of orders and product information and pricing
• Assisted with taking customer orders and payments, scheduling orders, and creating and managing invoices
• Assisted with placing orders with existing and new vendors and suppliers
• Ensured customer satisfaction
• Handled cash in excess of $1,000
• Assisted with miscellaneous administrative tasks
El Sabor Casero
2015 – 2015
Cashier/Assistant
• Operated cash register and credit card machine
• Calculated money in cash drawers at the beginning and the ...
Login or Register to view the full resume.
