Experienced business professional with over 10 years of service in the Hospitality Industry. Skilled in leadership, people management, financial acumen, and customer service within a variety of dynamic environments. Values include communication,
honesty, integrity, discretion and respect. Bachelor of Science from the University of Colorado, and currently pursuing an MBA from the University of Massachusetts Lowell.
EXPERIENCE
SENIOR COMMUNITY MANAGER
WEWORK – NEW YORK, NY
1/2019 – 9/2020
• Oversaw operations of 5 locations with a team of 30+ associates, 5 direct reports, spanning over 400,000 USF
• Responsible for people management, member experience, revenue, sales, life safety, building facilities, building
openings, and innovation and strategy in new business segment
• Fostered relationships with both internal and external partners to achieve optimal performance and employee
experience across Corporate HQ locations
• Piloted first-ever employee financial planning workshop
COMMUNITY MANAGER
WEWORK – NEW YORK, NY
6/2017 – 12/2018
• Community operations including people management, sales, member experience, financial wellness, and building
health
• Consistently exceeded monthly sales, retention & revenue goals
• Promoted four associates into dynamic roles
• Introduced people growth initiative that was adopted at the territory level
DIRECTOR OF ROOMS
BRIDGETON HOLDINGS – NEW YORK, NY
4/2015 – 6/2017
• Responsible for all front-of-house operations including people management, guest relations, P&L management,
reservations, rooms management, building cleanliness and condition, life safety, and brand standards
• Introduced strategies that helped reduce operational expenditures and increase profitability
• Concentration on vendor and client relationships
• Developed hotel partnership with “Clean the World”
RECEPTION MANAGER
BELVEDERE HOTEL – NEW YORK, NY
11/2014 – 4/2015
• Guest reception management in union environment
• Responsible for guest reception operations across all shifts including people management, guest relations,
reservations, rooms management, and night audit
• Completed FSD Z-50 course for fire safety
GENERAL MANAGER
HERSHA HOSPITALITY MANAGEMENT – HUMBLE, TX
1/2014 – 4/2014
• Responsible for all hotel operations including revenue, accounting, budget, sales, marketing, reservations, facilities,
cleanliness, brand compliance, risk management, life safety, guest services and people management
• Implemented new strategies to maximize revenue and reduce expenses
• Improved guest services scores 4% YoY
• Achieved in-line expenses for first time under new management
• Achieved 50% GOP in first quarter as GM
FRONT OFFICE MANAGER
HERSHA HOSPITALITY MANAGEMENT – NEW YORK, NY
8/2011 – 1/2014
• Oversaw multiple departments including front office, bell staff, and kitchen
• Maintained brand compliance above 95%
• Improved TripAdvisor ranking by 45 positions over 12 months
• Passed internal audit at +90%
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