SUMMARY
I’m committed to maintaining efficiency and excellent quality assurance. Skilled at working with no supervision and knowledgeable about production equipment use and repairs. As a trained Administrative Assistant and Customer Service Representative with 3 years of experience carrying out clerical and customer service tasks I am detailed and precise in assisting colleagues with maintaining documents and bookkeeping. Skilled at supporting customers with simple and complex needs with professionalism. Can take on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
SKILLS
• Office administration
• Professional demeanor
• Customer/Client relations
• Documentation and reporting
• Database administration
• Report preparation
• Inbound and Outbound Calling
• Meeting Sales Goals
• Returns and Exchanges
• Merchandise Recommendations
• Building Customer Relationships and Loyalty
WORK HISTORY
Specialty Sales team member 05/2021 to Current
Target | Manhattan, New York
• Contributed to team success by completing jobs quickly and accurately.
• Trained new team members by relaying information on company procedures and safety requirements.
• Pursued learning opportunities to advance knowledge and take on leadership position.
• Arranged merchandise to present visually appealing displays and attract clientele.
• Processed payments, entering sales in register for prompt customer service.
• Transferred, created and received stock orders in 1 hour to guarantee product stability.
administrative assistant 01/2018 to 02/2021
De Jesus Santana & Asociados | Santiago, Dominican Republic
• Answered telephone calls to answer inquiries from clients, vendors and various other callers seeking information.
• Kept reception area clean and neat to give visitors positive first impression.
• Supervised 15 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
• Kept records in MS Excel to maintain data by entering and updating information.
• Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
• Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
Customer Service Representative 01/2017 to 01/2...
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