Professional Summary
Proven history as Front Desk and Reception Manager. Apply strong knowledge of customer service,
office management, and general bookkeeping procedures to handle daily needs and improve workflows.
Proficiency in MS Office software programs, including Excel and Word.
Skills
Employee training Microsoft Office
Customer service Staff hiring
Human resources Quickbooks
CareCredit Dentrix appointment coordination
Coordinate schedules
Experience
Office Manager
Lifetime Dentistry ‐ Lilburn, Ga
-Handled clerical work, fielded customer inquiries, and resolved equipment issues without
assistance to keep burden off senior management.
-Trained new employees in office practices and procedures.
-Demonstrated top-notch communication skills daily in interactions with management, staff, and
guests.
-Followed up with insurance carriers on unpaid or rejected claims, resubmitting claims where
indicated to secure maximum assistance available.
-Submitted insurance claims to clearinghouse or individual insurance companies to obtain payouts
covering services performed.
-Present payment plans to patients via CareCredit or Sunbit
-Used Dentrix to maintain and update patient files.
-Scheduled and managed appointments and reduced no-shows by proactively confirming
appointments.
Treatment Coordinator
Greenberg Orthodontics ‐ Saint Petersburg, FL
Managed billing functions, including fee collection, invoice generation, and transaction posting.
Coordinated with other practitioners on behalf of patients to transfer paperwork, set up tests, and
arrange specialist referrals.
Explained fees and patient financial responsibility, and informed patients of existing balance due.
Initiated plans for treatments, procedures, and medications to foster c...
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