Healthcare Management Professional
Performance-driven professional with extensive experience in healthcare administration, including surgical case management/scheduling, pre-operative/diagnostic testing, results monitoring, and patient care coordination.
Instrumental in collaborating with doctors, nurses, and other healthcare professionals to identify issues and needs. Adept at monitoring departmental budgets with a keen focus on reducing costs while implementing cost-effective approaches. Skilled in preparing accurate reports to facilitate informed decision-making. Excel at keeping detailed records of medical and office supplies stock. Expert at informing employees of new policies and other changes, while responding to complex questions from doctors, nurses, and patients in a timely manner. Innate ability to maintain up-to-date patient medical records. Proven success in ensuring procedural compliance with current healthcare laws and regulations. Bilingual communicator (Spanish and English) with a history of cultivating collaboration with patients, families, and interdisciplinary teams to realize defined goals.
Areas of Expertise
♦ Case Management
♦ Record Keeping
♦ Systems Administration
♦ Patient Satisfaction
♦ Team Management
♦ Cross-functional Collaboration
♦ Effective Communication
♦ Relationships Building
♦ Performance Improvement
Professional Experience
Dartmouth-Hitchcock Medical Center – Nashua, NH2020 – Present
Master Scheduler, Surgical and Specialty Services
Manage hospital admissions for patients. Facilitate workflows by scheduling and confirming patient diagnostic appointments, surgeries, and medical consultations. Prepare administrative reports to support informed decision-making. Create medical charts for effective treatment of patients. Maintain flow of information by attending and routing inquiry calls. Attain and route essential documents, such as laboratory results, to concerned staff members for further procedures. Fill and complete documents, case histories, and forms, such as intake and insurance forms, by interviewing cross-cultural patients. Oversee training processes for cross-functional departments, including dermatology, cardiology, infectious disease, and vascular services. Receive payment and record receipts for services, while ensuring procedural accuracy and transparency.
Key Achievements:
● Developed and maintained electronic medical records using Epic software, technical library, and correspondence files.
● Maximized patient satisfaction by receiving and quickly resolving complaints.
● Enhanced staff skillset in line with organizational objectives by delivering training to all new employees.
● Transcribed messages and practitioners' diagnoses/recommendations into patients' medical records.
● Developed organizational goals, strategic plans, and objectives by partnering with departmental leaders.
Dartmouth Hitchcock Clinic – ...
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