St. Paul, MN
TS
Professional Summary
Experienced professional and trade membership association leader. Confident and motivated to work independently. Reliable and supportive team member. Strategic and engaging.
Experience
College of Healthcare Information Management Executives – CHIME, fully remote
Ran all aspects of professional associations for executives in healthcare information management - cyber security, technology, applications, data & analytics.
Director, Associations Membership Services April 2022 to July 2024
Responsible for developing and executing corporate (foundation/vendor) and healthcare provider (individual) new and renewing memberships
Refined and documented processes and timelines to support the membership lifecycle
Surveyed members to update benefits, increase membership value satisfaction and maintain competitive edge
Facilitated new member onboarding and transition to benefits and sponsorship team
Developed program, coordinated and managed Associations premier joint in-person event, Healthtech Leader 3.0 at Cleveland Clinic
Achieved and surpassed annual individual and shared team goals
Participated in nominations, elections and onboarding of new board members each year
Created board meeting schedule, sent invites, developed agenda with board chairs, distributed minutes and staffed 36 board meetings annually, staffed committees
Initiated billing for all member renewals, focused on data integrity
Coordinated merger of sub association members into main organizational membership
Ran LiveChat on CHIME website, lead on CRM platform for membership database
Responsible for healthcare cyber security pavilion at annual ViVE event for several thousand attendees at the Los Angeles Convention Center
CHIME members are Chief Information Officers (CIO) or the highest IT leader in hospital or clinics. Managed three focused, sub associations of CHIME:
*Association for Executives in Healthcare Applications, Data & Analytics
(AEHADA) for Chief Data and Applications Officers (CDO,CAO)
*Association for Executives in Healthcare Information Security
(AEHIS) for Chief Information Security Officers (CISO)
*Association for Executives in Healthcare Information Technology
(AEHIT) for Chief Information Technology Officers (CTO)
Hospitality Minnesota Minneapolis, MN
Management for non profit trade association representing foodservice and accommodations
Membership Director June 2007 to April 2022
Responsible for entire membership retention and prospecting for all restaurants, hotels, resorts & campgrounds in the State of Minnesota
Built $1 million in rmembership revenue dues annually
Customer Relationship Management (CRM) software platform superuser and trainer
Connected with over 2000 members regularly
Supervised membership team, coordinated with other departments including marketing & communications, education & events, government affairs and finance
Drove merger of three associations run separately since the 1950s into one association
Updated and distributed annual law review to members
Coordinated member lobbying efforts to pass or prevent industry regulations
Consulted with prospects and members to interpret labor, foodservice and lodging laws
Created promotional campaign, staffed booth for over 25 trade shows per year
Promoted national ServSafe Foodsafety Certification for non members and members
Established relationships with executives and staff at all state partner associations
Promoted non dues revenue programs through national associations, such as National Restaurant As...
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